Privacy Policy

Effective Date: 21.2.2024

  1. INTRODUCTION

    At Candy Tech LTD ("we," "our," or "us"), your privacy is a priority. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our ConvertMate software, browser extensions, and related services ("Services").

    We comply with global regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). California residents can find details on their rights in our CCPA Notice. By using our Services, you agree to the practices described in this document.

  2. PRIVACY BY DESIGN

    We follow Privacy by Design principles, ensuring that privacy is embedded in every stage of our processes. From data collection to storage, safeguards are applied to minimize risks and uphold your privacy rights.

  3. INFORMATION WE COLLECT

    We collect information to improve your experience and meet regulatory requirements. Data types include:
    Personal Information
    Information directly identifying you:

    • Examples: IP address, email address provided during support inquiries, or MAC address.
    • Purpose: Device compatibility, troubleshooting, fraud detection, and personalized support.

    Non-Personal Information

    Anonymous or aggregated data that cannot identify you:

    • Examples: Device type, browser version, usage trends, and general location.
    • Purpose: Analytics, service improvement, and understanding user behavior.
  4. PURPOSES FOR DATA USE

    We use the data collected for the following:

    Purpose Description
    Service Delivery Ensuring compatibility, resolving technical issues, and optimizing Services.
    User Experience Analyzing data to personalize features and improve performance.
    Legal Compliance Adhering to laws, responding to government inquiries, and fulfilling regulatory obligations.
    Security Preventing fraud and unauthorized activities.
  5. CONSENT MANAGEMENT

    Consent is obtained transparently and explicitly where required by law.

    • Opt-In Consent: Required for processing certain types of personal data under GDPR
    • Withdrawing Consent: You can withdraw your consent at any time by contacting us at [email protected].
  6. DATA MINIMIZATION

    We only collect the data necessary for specified purposes. Any additional data is anonymized or discarded to reduce risks.

  7. USER RIGHTS

    Depending on your location, you have the following rights:

    Your Rights What They /
    Access Request a summary of your personal data stored with us.
    Correction Update or rectify incorrect information.
    Deletion Request removal of data, unless required for legal reasons.
    Data Portability Receive your personal data in a machine-readable format.
    Data Opt-Out (CCPA) Prevent the sale of your personal data.
    Non-Discrimination No unfavorable treatment for exercising your rights.

    To exercise your rights, email us at [email protected] or use our data request form.

  8. DATA SHARING

    Your information may be shared under these circumstances:
    Legal Compliance

    • To comply with laws, court orders, or regulatory obligations.
    • Service Providers
    • Third-party vendors assisting with service delivery or performance enhancements.
    • Corporate Transactions
    • During mergers, acquisitions, or other business transfers.
    • Fraud Prevention
    • Sharing data with partners to detect and prevent unauthorized activities.
  9. SECURITY MEASURES

    We implement robust measures to protect your data:

    • đź”’ Encryption: Securing data during storage and transfer.
    • 🔑 Access Controls: Restricting access to authorized personnel.
    • 🛡️ Regular Audits: Assessing vulnerabilities and improving defenses.

    If you suspect unauthorized access, contact us at [email protected] immediately.

  10. DATA RETENTION

    We retain data only for as long as necessary to:

    • Deliver services effectively.
    • Comply with legal obligations.
    • Resolve disputes and enforce agreements.

    Once no longer needed, your data is securely deleted or anonymized.

  11. CHILDREN’S PRIVACY

    Our Services are not directed at users under 16. If we discover that we’ve collected information from minors, it will be deleted promptly.

  12. "DO NOT TRACK" SIGNALS

    ConvertMate does not currently respond to "Do Not Track" (DNT) signals. Learn more at All About DNT.

  13. POLICY REVIEWS AND UPDATES

    We periodically review and update this Privacy Policy to reflect changes in law or business practices. The "Last Updated" date will indicate the most recent revisions.

  14. CONTACT US

    For questions about this policy or your data, contact us at:
    [email protected]

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